Sugilite & Associates (“Sugilite”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when you visit or use our website, www.sugilite.in (“Website”).
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By using our Website or voluntarily providing your information through our enquiry or contact forms, you acknowledge that you have read and understood this Privacy Policy.

1. About Sugilite

Sugilite & Associates is a hospital consultancy providing services including hospital feasibility studies, hospital planning and DPR consultancy, hospital design consultancy, project management consultancy, medical equipment consultancy, commissioning consultancy, expansion advisory and related healthcare project services.
For privacy-related questions, you may contact us at:

Sugilite & Associates

Vaatsalya (Indira Villa), Block 103, 1st Floor
Hindu Colony – 85, Road No. 3
Dadar East, Mumbai, Maharashtra – 400014, India
Email: info@sugilite.in

2. Information We Collect

Depending on how you interact with our Website, we may collect the following information:
Information you provide to us
When you submit an enquiry, contact form, project discussion request or other communication, we may collect:

• Name
• Email address
• Telephone/mobile number
• Company or organization name
• Project-related information
• Information contained in your message or enquiry
• Any other information you voluntarily provide

We only request information that is reasonably necessary to respond to your enquiry or provide the requested service or information.
Information collected automatically
When you visit our Website, certain technical information may be collected automatically, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate geographic information derived from technical data
• Date and time of visits
• Referring website or source
• Website interaction and usage information

This information may be collected through cookies, analytics tools, server logs and similar technologies.

3. How We Use Your Information

We may use personal information for purposes including:

• Responding to your enquiries and requests
• Understanding your hospital or healthcare project requirements
• Scheduling discussions or consultations
• Providing information about our services
• Preparing proposals or responding to business enquiries
• Communicating with you regarding an ongoing enquiry or engagement
• Improving our Website, services and user experience
• Understanding Website traffic and usage
• Maintaining Website security and preventing misuse
• Complying with applicable legal and regulatory requirements

We will not use your personal information for a purpose that is incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

4. Enquiry and Contact Forms

When you submit information through a form on our Website, the information is used primarily to understand and respond to your enquiry.
Depending on the nature of your enquiry, Sugilite may contact you by email, telephone or other contact information that you have voluntarily provided.
If you do not wish to receive further non-essential communications, you may contact us using the details provided in this Privacy Policy.

5. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Ensure the Website functions properly
• Remember certain preferences
• Understand how visitors use the Website
• Measure Website performance
• Improve content and user experience
• Support Website security

Some cookies may be placed by third-party services that help us operate, analyse or improve the Website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the Website.

6. Analytics and Third-Party Services

We may use third-party services such as website analytics, hosting, security, form-processing, communication or marketing technologies.
These service providers may process information on our behalf for the purposes for which they have been engaged.
Where third-party services are used, their processing may also be subject to their respective privacy policies and terms.
We do not sell your personal information to third parties.

7. Sharing of Personal Information

We may share personal information only where reasonably necessary, including with:

• Service providers supporting our Website and business operations
• Technology, hosting, analytics and security providers
• Professional advisers where necessary
• Government authorities, regulators or law-enforcement agencies where required by applicable law
• Other parties where you have provided appropriate consent or where disclosure is otherwise permitted by law

We do not sell or rent personal information for monetary consideration.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

• Respond to enquiries
• Maintain business and project records
• Fulfil contractual or legal obligations
• Resolve disputes
• Maintain security and prevent fraud or misuse

The period of retention may vary depending on the nature of the information and the purpose for which it is processed.
When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or through the Website.

10. Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

• Request information about the personal data we process about you
• Request correction of inaccurate or incomplete information
• Request deletion or erasure where applicable
• Withdraw consent where processing is based on consent
• Raise a grievance regarding the processing of your personal information
• Request information about the purposes for which your information is being processed

Where processing is based on consent, you may withdraw your consent. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
The Digital Personal Data Protection Act, 2023 establishes requirements concerning lawful processing, notice, consent, withdrawal of consent and rights relating to personal data. Applicable provisions of the legislation and associated rules will apply to Sugilite as and when they become applicable.

11. How to Exercise Your Rights

To submit a privacy request or grievance, please contact:
Email: info@sugilite.in
Please include sufficient information to help us identify your request and respond appropriately.
We may need to verify your identity before processing certain requests.
We will handle requests in accordance with applicable law and within the applicable timelines.

12. Children’s Privacy

Our Website and services are intended primarily for businesses, healthcare professionals, hospital promoters, healthcare organisations, institutions and other adult users.
We do not knowingly seek to collect personal information from children through the Website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

13. External Links

Our Website may contain links to external websites, platforms or resources.
Sugilite is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

14. International Data Transfers

Some technology or service providers used by the Website may process information on servers located outside India.
Where personal information is transferred or processed outside India, Sugilite will take reasonable steps to ensure that such processing is carried out in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website functionality, technology or applicable legal requirements.
The updated version will be published on this page with a revised Effective Date.
We encourage you to periodically review this page for the latest information about our privacy practices.

16. Contact Us

If you have questions, concerns, requests or grievances relating to this Privacy Policy or the handling of your personal information, please contact:
Sugilite & Associates
Vaatsalya (Indira Villa), Block 103, 1st Floor
Hindu Colony – 85, Road No. 3
Dadar East, Mumbai, Maharashtra – 400014, India
Email: info@sugilite.in
Website: www.sugilite.in